Purchase and Refund Policy
Effective Date: October 18, 2026
In Plain English
emotive.energy offers educational programs, digital products, professional consultations, memberships, and other services.
Our purchase and refund principles are straightforward:
- Purchases are generally final. We do not offer voluntary satisfaction refunds because a customer changes their mind, does not participate, or is dissatisfied with an offering that has been properly delivered.
- Your legal rights remain protected. Statutory withdrawal rights, remedies for non-delivery, defective digital content, and other mandatory consumer protections always apply.
- Company cancellations are treated differently. If we cancel an offering or cannot deliver what you purchased, appropriate refunds or other remedies are available.
- Consultations have scheduling rules. Individual and dyad consultations ordinarily require at least 48 hours’ notice for cancellation or rescheduling.
- Subscriptions require authorization. Recurring charges apply only when automatic renewal is expressly disclosed and accepted.
- Installments are not subscriptions. Paying an existing purchase in installments does not automatically authorize another purchase or renewal.
We do not impose a separate percentage-based customer cancellation or refund administration fee.
The complete terms follow.
1. About This Policy
This Purchase, Refund, Cancellation and Subscription Policy (“Policy”) governs purchases made through the emotive.energy website and related Company-operated checkout systems.
The contracting seller is:
emotive.energy LLC
1968 S. Coast Hwy, Suite 3310
Laguna Beach, CA 92651
United States
Email: admin@emotive.energy
Website: https://emotive.energy
This Policy supplements our Terms of Use, Privacy Policy, and any applicable offering-specific agreement.
Where an offering has additional purchase, payment, cancellation, or access terms clearly disclosed and accepted before payment, those terms supplement this Policy and govern that offering to the extent permitted by law.
Nothing in this Policy limits rights or remedies that applicable law does not permit us to waive.
Our standard offerings are educational, developmental, consultative, experiential, or research-oriented. They are not psychotherapy, medical treatment, psychiatric care, or emergency services.
Purchases and participation are restricted to individuals who are at least 18 years old and have reached the age of majority in their jurisdiction.
2. Seller and Merchant of Record
emotive.energy LLC is the contracting seller and merchant of record for purchases completed through its website checkout unless a different seller is expressly identified before payment.
The Company administers the transaction, collects payment, issues receipts, and handles refunds, cancellations, and payment disputes associated with those purchases.
Certain offerings are developed or delivered by independent practitioners, educators, consultants, researchers, or other professionals.
These providers remain responsible for their professional competence, qualifications, conduct, and other applicable obligations.
Their independent status does not eliminate the Company’s own responsibilities as contracting seller or any obligations imposed by applicable law.
Transactions contracted and paid directly to an independent provider outside the Company’s checkout are governed by the terms of that separate transaction.
3. Offerings and Geographic Availability
This Policy may apply to:
- Digital publications, recordings, downloads, and other products.
- Self-paced educational courses.
- Live workshops, courses, and facilitated groups.
- Individual and dyad consultation packages.
- Professional memberships and participation arrangements.
- Audio and educational practice series.
- Recurring subscriptions, where expressly offered.
- Optional educational add-ons.
- Organizational consulting and research engagements.
Different offerings may have different eligibility, participation, geographic, and commercial requirements.
The website may be accessible internationally, but this does not mean every offering is available for purchase or delivery in every jurisdiction.
We may restrict, decline, or cancel a transaction if the purchaser is ineligible or the offering cannot lawfully be sold or delivered in the relevant jurisdiction.
If payment has been collected for an offering that we cannot lawfully provide, we will issue the applicable refund or other required remedy.
4. Prices, Payment, Discounts, and Taxes
4.1 Prices and Currency
Unless otherwise indicated, prices are expressed in United States dollars (USD).
Before a customer authorizes payment, the checkout process identifies the applicable purchase price, payment obligations, and any taxes or mandatory fees collected in the transaction.
Payments are processed through authorized payment providers, including Stripe.
We do not impose undisclosed mandatory charges after purchase.
4.2 Taxes
Sales tax, value-added tax, goods and services tax, or similar transaction taxes may apply depending on the offering, customer location, and applicable law.
Where the Company is required to collect such taxes, they will be handled according to the applicable transaction and legal requirements.
A transaction may be restricted or declined if it cannot be processed consistently with applicable legal requirements.
4.3 Discounts and Promotional Offers
Coupons, referral discounts, promotional pricing, and other offers are subject to their disclosed conditions.
Discounts may not be combined unless expressly permitted.
Where a refund is required or authorized, its starting amount is the amount actually paid for the refunded item, including taxes that must be returned, rather than the item’s undiscounted list price.
The Company does not impose a separate percentage-based cancellation fee calculated from the original list price.
4.4 Free, Sliding-Scale, and Contribution-Based Offerings
Free offerings do not involve a purchase payment.
For sliding-scale offerings, the amount accepted at checkout is the purchase price.
Where a payment described as a donation or contribution is made to emotive.energy LLC, it is not represented as a tax-deductible charitable donation. The Company is not a tax-exempt charity.
If such a payment purchases an offering or access, applicable purchase and consumer-protection rules continue to apply regardless of the payment’s description.
5. Digital Access and Licensing
Purchasing a digital publication, recording, online course, audio resource, or other digital product generally provides a license or right of access rather than ownership of the underlying copyright.
The nature, duration, and scope of access are determined by the relevant product description, applicable license, and accepted purchase terms.
Where an access period is specified, that period applies, subject to mandatory law.
Where no fixed period is specified, access will be provided consistently with the product description, the circumstances of purchase, and applicable consumer protections.
A purchase does not necessarily guarantee perpetual hosting, indefinite technical compatibility, or unlimited future updates.
Where applicable law requires a separate disclosure concerning a revocable digital license, that disclosure will be provided during the purchase process.
Additional information appears in our Intellectual Property and Trademark Policy.
6. General Refund Principles and Statutory Rights
6.1 No Voluntary Satisfaction Refunds
Unless a particular offering expressly provides a different refund arrangement before purchase, the Company does not provide discretionary refunds based solely on:
- A change of mind or personal preference.
- Scheduling conflicts arising after purchase.
- Failure to attend or complete a program.
- Failure to use purchased content or membership benefits.
- Dissatisfaction with an offering that has been properly delivered.
- A decision to discontinue participation.
The general no-voluntary-refund rule applies from the time a purchase is completed, subject to mandatory statutory rights, applicable offering terms, and remedies for the Company’s failure to fulfill its obligations.
Cancellation of participation and entitlement to a refund are separate questions. A customer may discontinue an activity without automatically becoming entitled to repayment.
The Company does not impose a separate percentage-based customer cancellation or refund administration fee.
This section does not eliminate statutory withdrawal rights, remedies for defective products, non-delivery, material breach, or other mandatory consumer protections.
6.2 European Union and European Economic Area
Where applicable, consumers entering qualifying distance contracts generally have a statutory withdrawal period of 14 days.
For contracts involving services or digital content not supplied on a physical medium, the period generally begins when the contract is concluded.
For immediately supplied digital content, the withdrawal right may be lost only when the applicable legal requirements are satisfied, including express prior consent to early supply, acknowledgment of the resulting loss of the withdrawal right, and required contractual confirmation.
Service contracts are subject to different requirements. Where a consumer validly requests that a service begin during the withdrawal period, a proportionate charge for services supplied may apply to the extent permitted by law.
The withdrawal right may be lost following full performance of a service only where the relevant statutory conditions have been satisfied.
Different rules may apply to ongoing digital services, subscriptions, and certain scheduled activities.
The Company will not treat initial access to every online offering as an automatic waiver of statutory withdrawal rights.
6.3 United Kingdom
Where applicable, UK consumers generally have a 14-day cancellation right for qualifying distance contracts.
Different statutory provisions apply to digital content, services, and ongoing digital-service arrangements.
For immediately supplied digital content, the cancellation right may be lost only when the legally required consent, acknowledgment, and confirmation conditions have been satisfied.
Where a service begins during the cancellation period at the consumer’s valid express request, a proportionate charge may apply where permitted by law.
Other mandatory UK consumer remedies remain available.
6.4 Brazil
Where Brazilian consumer law applies, qualifying distance purchases are subject to the statutory seven-day right of withdrawal under Article 49 of the Brazilian Consumer Protection Code.
We do not treat a general digital-access waiver as eliminating that right.
Refunds required under this provision will be handled according to applicable Brazilian law.
6.5 United States and Other Jurisdictions
Consumers retain the mandatory refund, cancellation, subscription, digital-content, and consumer-protection rights applicable to their transactions.
Where the law provides greater protection than this Policy, the applicable legal requirement prevails.
No provision requiring payment or restricting cancellation is intended to override a mandatory statutory right.
7. Refund and Cancellation Rules by Offering Type
7.1 One-Time Digital Products
Examples include e-books, downloadable materials, recorded audio, prerecorded educational programs, and other one-time digital purchases.
These purchases are generally final upon completion of the transaction.
No voluntary satisfaction refund is provided because the customer changes their mind or chooses not to use the product.
Statutory withdrawal rights, remedies for non-delivery or defective content, and other mandatory consumer protections remain available.
Where applicable law requires affirmative consent before immediate digital supply affects a withdrawal right, the relevant consent and acknowledgment must be obtained.
7.2 Self-Paced Online Courses
Self-paced courses may be delivered through an online learning platform.
Enrollment purchases are generally final upon completion.
We do not provide voluntary refunds based on the portion of the course accessed, the customer’s progress, or whether the course is completed.
Statutory withdrawal rights and remedies for content defects, non-delivery, or material failures remain available.
The applicable statutory treatment depends on the actual course format, delivery arrangements, and relevant law.
7.3 Live Courses, Workshops, and Group Programs
This category includes scheduled courses, educational cohorts, facilitated workshops, professional-development groups, and experiential programs.
Unless different cancellation terms are expressly disclosed and accepted before purchase, enrollment fees are nonrefundable upon customer cancellation after purchase, subject to mandatory law.
A participant who cannot attend, withdraws, or chooses not to complete a program does not automatically receive a refund.
Any applicable statutory withdrawal right remains available, including where its legal period extends beyond the scheduled program start date.
If the Company cancels, materially changes, or fails to deliver the purchased program, Section 10 applies.
7.4 Educational Add-Ons
Optional purchases such as additional sessions, instructional materials, small-group participation, and continuing-education-related components are subject to their own disclosed deliverables and applicable statutory rights.
An add-on that cannot be delivered as purchased may qualify for a refund or other remedy.
Purchase of an add-on does not guarantee certification, professional credentials, or continuing-education credit unless that benefit is expressly included in the accepted offer and its requirements are satisfied.
7.5 Individual Consultation
This category includes individual consultations and prepaid consultation packages, including Individual Pattern Consultation.
Unless different terms are disclosed and accepted before purchase:
- A scheduled consultation may be canceled or rescheduled with at least 48 hours’ notice before its scheduled start, subject to reasonable availability.
- A cancellation or rescheduling request made less than 48 hours before the scheduled start may result in the scheduled session being charged or counted as used.
- Failure to attend without adequate notice may result in the full scheduled-session charge or use of a prepaid session.
- Sessions already delivered are nonrefundable except where mandatory law or the Company’s failure to meet its obligations requires otherwise.
- Prepaid consultation packages do not carry a voluntary refund entitlement merely because the purchaser decides not to use remaining sessions.
Timely cancellation ordinarily permits reasonable rescheduling; it does not automatically create a right to a cash refund.
Where the Company or provider cannot deliver a purchased session, appropriate rescheduling or a refund for the undelivered service will be provided.
7.6 Dyad Consultation
Dyad consultation follows the same general cancellation, rescheduling, and refund principles as individual consultation unless the applicable agreement expressly provides otherwise.
A scheduled joint session is treated as one booking for cancellation purposes.
Where preliminary individual consultations are separately required and purchased, those sessions are governed by their applicable terms.
Sessions already delivered are generally nonrefundable, subject to mandatory legal rights.
Where a purchased session cannot be provided, the Company will offer appropriate rescheduling or a refund for the undelivered service.
7.7 Memberships
Memberships, including Founding Membership, are purchased for their stated membership term and benefits.
Membership dues are generally nonrefundable following purchase, except where mandatory legal rights, an applicable written agreement, or the Company’s failure to provide the purchased membership requires otherwise.
Cancellation does not ordinarily create a prorated refund of the current membership term.
An annual membership does not automatically renew merely because it is described as annual.
Automatic renewal applies only where expressly offered and validly accepted.
Where a membership is purchased through installments, cancellation of a future renewal does not automatically eliminate valid outstanding payment obligations for the current membership term, subject to applicable law.
If the Company declines a membership application after collecting membership dues and does not provide the purchased membership, the relevant payment will be refunded.
Membership privileges, access duration, any payment deferral, and termination rights are governed by the applicable membership agreement.
7.8 Organizational Consulting and Research Contracts
Business-to-business consulting, research, training, and organizational engagements may be governed by separately negotiated master service agreements, statements of work, or project contracts.
The applicable signed agreement governs deposits, milestones, cancellation, payment obligations, termination, and refunds, subject to mandatory law.
7.9 Optional Transfers and Credits
Where a refund is not legally or contractually required, the Company may offer a voluntary transfer to another available session or a credit toward another offering.
Such accommodation is discretionary and does not establish an entitlement to a cash refund or create a general satisfaction guarantee.
A credit or transfer cannot replace a mandatory legal refund unless the customer validly agrees and applicable law permits that arrangement.
8. Subscriptions and Automatic Renewal
This section applies only to offerings expressly sold with automatic recurring charges.
Such offerings may include digital practice subscriptions, recurring educational resources, or memberships where automatic renewal is separately offered.
8.1 Authorization and Disclosure
Before enrolling a customer in an automatically renewing arrangement, the applicable purchase process must disclose:
- The initial and recurring charges.
- Billing frequency.
- Initial term and renewal period.
- Any minimum commitment.
- Applicable promotional pricing.
- Cancellation methods and deadlines.
- The effect of cancellation on access and payment obligations.
The customer must provide the affirmative consent required by applicable law.
Purchasing a one-time product or annual membership does not, by itself, authorize automatic recurring charges.
8.2 Canceling Automatic Renewal
Customers may cancel future automatic renewal using the cancellation process provided with the applicable subscription or by contacting:
For recurring arrangements purchased online, an online cancellation method will be provided as required by applicable law.
Cancellation prevents future renewal charges once effective.
Unless the accepted offering terms or applicable law require otherwise, cancellation takes effect at the end of the current paid period, with access continuing through that period.
Cancellation does not ordinarily create a refund entitlement for the current paid period.
Applicable statutory withdrawal rights, defective-service remedies, and other mandatory protections remain available.
8.3 Renewal Notices and Price Changes
Where required by law, the Company provides:
- Confirmation of automatic-renewal terms.
- Renewal reminders.
- Annual subscription notices.
- Notice of price changes.
- Required cancellation instructions.
A material change to recurring charges or other subscription terms is subject to applicable notice and consent requirements.
The Company will not impose undisclosed automatic renewals or materially different recurring charges without satisfying applicable legal requirements.
8.4 Cancellation Without Unreasonable Obstacles
Customers are not required to provide a reason for canceling future automatic renewal.
Cancellation methods must comply with applicable law and must not involve unreasonable barriers or undisclosed charges.
Canceling a subscription does not affect mandatory rights concerning previous charges or properly established obligations.
9. Installment Payments
An installment arrangement allows a customer to pay an existing purchase price over multiple payments.
An installment plan is not, by itself, an automatically renewing subscription.
Before accepting an installment arrangement, the Company will disclose:
- The total purchase price.
- The initial amount due.
- The number and amount of remaining installments.
- Payment dates or frequency.
- Any applicable payment-default conditions.
- The consequences of cancellation or nonpayment.
An annual membership, course, or consulting package may be purchased through installments when expressly offered.
Canceling a future automatic renewal does not ordinarily eliminate unpaid installments owed under an existing valid purchase agreement.
If payment fails, the Company may seek payment or restrict further access where permitted by the accepted agreement and applicable law.
A statutory cancellation, valid withdrawal, or Company non-delivery may affect installment obligations and refunds according to applicable law.
No new or additional recurring purchase obligation arises without separate valid authorization.
10. Company Cancellations, Postponements, and Service Changes
The Company may need to cancel, postpone, or modify an offering because of facilitator unavailability, insufficient enrollment, technical difficulties, or other circumstances.
10.1 Cancellation Before an Offering Begins
If we cancel a paid program before it begins, the customer will be offered a full refund or, where available, a voluntary transfer to another suitable offering.
10.2 Material Changes Before Commencement
If we materially change or reschedule a program before it begins, the customer may decline the changed offering and receive a full refund.
10.3 Material Non-Delivery After Commencement
If a program has begun but we cannot deliver a material portion of what was purchased, we will provide an appropriate remedy, including a refund for undelivered services and any additional remedy required by law.
10.4 Consultation Unavailability
If the Company or delivering provider cannot provide a purchased consultation, we will offer reasonable rescheduling or a refund for the undelivered session.
10.5 Technical Interruptions
Temporary technical disruptions or minor scheduling adjustments do not automatically create a full-refund entitlement.
However, mandatory rights concerning material non-delivery, defective services, or substantial failures remain unaffected.
Nothing in this section excludes responsibility that applicable law does not permit us to exclude.
11. Refund Requests and Payment Disputes
11.1 Requesting a Refund or Cancellation
To request a refund, report a billing problem, or exercise a cancellation right, contact:
Please provide sufficient information to identify the transaction, such as the purchaser’s name, order number, and relevant offering.
Where a customer exercises an unconditional statutory withdrawal right, no additional justification is required.
We will review requests according to the applicable transaction terms and legal requirements.
11.2 Refund Amounts and Processing
Refunds are ordinarily calculated from the amount actually paid for the relevant transaction or portion of the transaction, including applicable taxes that must be returned.
Approved refunds are generally issued to the original payment method unless another arrangement is validly agreed and permitted by law.
Refunds will be initiated without undue delay and within the applicable statutory deadline.
Where EU or UK withdrawal rules require reimbursement within 14 days after receiving a valid withdrawal notice, the applicable legal deadline will be followed.
Payment-provider or banking settlement times may vary.
The Company does not deduct processing charges or administrative fees from mandatory refunds where prohibited by law.
11.3 Chargebacks and Billing Disputes
Customers may contact the Company regarding incorrect charges, duplicate payments, or other billing concerns.
Where a charge is disputed through a bank or payment provider, the Company may provide relevant payment, transaction, and delivery records necessary to respond.
Private assessment responses or confidential consultation narratives are not routinely disclosed merely to defend ordinary payment disputes.
Nothing in this Policy restricts a customer’s lawful rights to contact a payment provider, financial institution, court, or regulatory authority.
12. Relationship to Earlier Purchases and Other Agreements
Specific offering agreements may supplement this Policy where validly disclosed and accepted.
The terms applicable when a customer completed an earlier purchase generally continue to govern that transaction, subject to applicable law.
This Policy does not retroactively remove:
- A refund guarantee validly included in an earlier purchase.
- An existing statutory withdrawal right.
- A previously agreed cancellation benefit.
- Another enforceable customer right.
Where this Policy and a separately accepted offering agreement address the same subject, the more specific agreement governs to the extent permitted by law.
Mandatory legal protections always prevail over inconsistent contractual provisions.
13. Changes to This Policy
The Company may revise this Policy to reflect changes in offerings, payment arrangements, operational practices, or applicable law.
The current version will be published at:
https://emotive.energy/purchase-and-refund-policy/
The effective date will be updated as appropriate.
Material changes will be communicated where required by applicable law.
A revised policy does not, by itself, authorize new recurring charges or retroactively modify otherwise binding purchase terms.
14. Contact Information
For questions concerning purchases, refunds, cancellations, installment arrangements, or subscriptions, contact:
emotive.energy LLC
1968 S. Coast Hwy, Suite 3310
Laguna Beach, CA 92651
United States
Email: admin@emotive.energy
Website: https://emotive.energy
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